Currencies
Home >>  Shipping & Returns

Shipping & Returns



The mode of transport?
standard delivery and courier services.
For standard shipping, we ship your package from Hong Kong (Hong Kong) Post DHL, which takes about 10-20 days.
Courier, our ship by DHL, EMS, FEDEX, and it takes about 3-7 business days.
Depending on the purpose of your order, choose the most suitable mode of transport ships orders.

I get my order tracking number?
Orders will be sent every day from Monday to Saturday, excluding holidays. Orders are shipped within 5-7 working days in normal times, this would need 7-9 days to arrange the shipment if you are sold to some of the products. Confirmation email with the tracking number will be sent to you after your order is shipped, you can track your order online.

I need to pay customs duty for my shipment?
When sends the customer purchased the product is considered as an importer will be responsible for all taxes, customs duties, Goods and Services Tax (GST), value added tax (VAT) or similar customs-related charges. not goods under customs-related charges or there will be no guarantee or estimate. Please contact your local customs office for more information.

If you manage to deliver my order, what will happen?
If the order can not be delivered to the customer successfully sent back to. Reason for non-deliverable products including incorrect shipping addresses unsuccessful attempts by the carrier (eg the recipient is not available) or unclaimed.

In these cases, we will provide customers informed via e-mail, delivered after charging load readmission agreements. All costs of the charge is the same as our regular transport, but the original order qualifies for free shipping.

What is your return policy?
committed to providing the best quality products and service to all our customers. If you are not completely satisfied with the product, for whatever reason, we operate a total price of 14 days money back guarantee if it does not need the goods.

Terms and Conditions
We are happy to accept returns or defect anyway. Send us an e-mail. In the notice of receipt of goods to return seven days also shows that the replacement or refund.
Exchange and replace, as the case may be.
When sending a return, the package is your responsibility to us. This means that it is responsible for postage to return the package.
If the performance of the project is the result of an error and customers can enjoy our exchange -it- free DPD. Customers can track our free Collect Plus Service shows this. International orders will be refunded, provided that no more than the cost, we can send the minimum amount of the project. Please contact us for more information. Our goal is to get 3-5 days to process all refunds; consider the benefits that we receive every day.
Please note that we are not able to process your application until we receive, it may take several days, depending on the carrier. Your patience will be necessary until you inform confirming the refund and / or exchange e-mail you receive.
not responsible for the losses arising from the use of this site or damage.

* Note: This only applies to orders shipped to the United Kingdom

How can I send the product back?
You need to enter your data, accompanied by the return form, including your name and your order number Be careful to give the reason for return, if you want to replace or refund. Note: If you want to exchange replacement style code. Including a copy of the invoice, you will work with us in such a personal refund or replacement can easily handle the packets team back all the good matches. The products must be new and 7-14 days of receipt back to the following address. We may extend the period back in this our discretion. Please contact our sales team for more information. customers can enjoy our free monitoring service. When sending a return, please note that the parcel is your responsibility to us. This means that it is responsible for postage to return the package. The evidence is not stamped received sufficient if there is enough evidence of what was in the package.

Faults or damage to property
If you received a defective product or damaged in transit, please contact our customer service immediately details. Remove the security tag.

Compensation
We offer a full refund to our customers, if you are not satisfied with the product for any reason. Make sure you do not remove the security tag, including all packaging and accessories, sales of re-salable.

Enter the refund slip back, if necessary, please contact our sales team to inform them about your package arrived.

After the repayment of the amount will take 3-5 days to reach your account.

Exchange
We offer exchange programs, if you are not satisfied with the style or size and / or if the product fails. Please leave your desk, you want a communication and contact our sales team, check inventory products.

Note: The "Out" can be delivered up to ten working days to our warehouse.

International Return
Earnings abroad can be returned to us, our address. However, consider international customers to pay additional transport costs for their return to the AUS, please contact us. If we receive your order wrong, we are pleased to re-pay the cost of postage, the cost of the services is not greater than prove the delivery receipt, you need after the payment of the minimum cost of the project.

Back
Copyright © 2017 zencart. Powered by zencart